Daily Archives: December 4, 2014

ITIL skraćenice

Daaa, radim ITIL sada. Čitam knjigu “ITIL foundation for IT service management”. Brrrr Naravno, oko 30% teksta su SKRAĆENICE!!!! AST – Agreed Service Time BCM – Business continuity management BIA – Business impact analysis BPM – Business process management BRM … Continue reading

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