ITIL Intermediate

Pošto sam položila ITIL Foundations (sa 97% ;-)) jeee!!!! sada idem dalje.
Prvo gledam Service Operations, pa tu pratim gomilu novih skraćenica (sreće moje neopisive :-)) :
BPM – Best Management Practice :
Management of Portfolios (MoPTM)
Management of Risk (M_o_R®)
Management of Value (MoVTM)
Managing Successful Programmes (MSP®)
Portfolio, Programme and Project Offices (P3O®)
Managing Successful Projects with PRINCE2® PRINCE2 (PRojects IN Controlled Environments, V2)

Evo nekih novih (a I nekih starih) skraćenica :
ACD – automatic call distribution
CAPEX – capital expenditure
CFIA – component failure impact analysis
CMS – configuration management system
DMZ – demilitarized zone
FTA – fault tree analysis
OPEX – operational expenditure
RFC – request for change
SFA – service failure analysis
SOA – service oriented architecture
TO – technical observation

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