ITIL CSI rečnik

Ili ITIL Countinual Service Improvement (CSI). Položila sam ITIL SOA 😉 (38/40 poena!!!!!), pa sad idem dalje, i naravno javljaju se novi pojmovi (srećom nema ih baš toliko mnogo). ****************** Service dashboard – A graphical representation of overall IT service … Continue reading

ITIL skraćenice

Daaa, radim ITIL sada. Čitam knjigu “ITIL foundation for IT service management”. Brrrr Naravno, oko 30% teksta su SKRAĆENICE!!!! AST – Agreed Service Time BCM – Business continuity management BIA – Business impact analysis BPM – Business process management BRM … Continue reading