Category Archives: ITIL

ITIL Service Strategy and/or Service Offerings and Agreements

Pošto sam položila ITIL CSI (!!!!!), prelazim na sledeću oblast. Nove skraćenice : ASP – application service provider BIA – business impact analysis BMP – best management practice BPO – business process outsorcing BU – business unit DIY – do … Continue reading

Posted in ITIL | Tagged , , , , | Comments Off on ITIL Service Strategy and/or Service Offerings and Agreements

ITIL CSI rečnik

Ili ITIL Countinual Service Improvement (CSI). Položila sam ITIL SOA 😉 (38/40 poena!!!!!), pa sad idem dalje, i naravno javljaju se novi pojmovi (srećom nema ih baš toliko mnogo). ****************** Service dashboard – A graphical representation of overall IT service … Continue reading

Posted in ITIL | Tagged , , | Comments Off on ITIL CSI rečnik

ITIL Intermediate

Pošto sam položila ITIL Foundations (sa 97% ;-)) jeee!!!! sada idem dalje. Prvo gledam Service Operations, pa tu pratim gomilu novih skraćenica (sreće moje neopisive :-)) : BPM – Best Management Practice : Management of Portfolios (MoPTM) Management of Risk … Continue reading

Posted in ITIL | Tagged , , | Comments Off on ITIL Intermediate

ITIL skraćenice

Daaa, radim ITIL sada. Čitam knjigu “ITIL foundation for IT service management”. Brrrr Naravno, oko 30% teksta su SKRAĆENICE!!!! AST – Agreed Service Time BCM – Business continuity management BIA – Business impact analysis BPM – Business process management BRM … Continue reading

Posted in ITIL | Tagged , | Comments Off on ITIL skraćenice