Daily Archives: October 18, 2016

ITIL CSI rečnik

Ili ITIL Countinual Service Improvement (CSI). Položila sam ITIL SOA 😉 (38/40 poena!!!!!), pa sad idem dalje, i naravno javljaju se novi pojmovi (srećom nema ih baš toliko mnogo). ****************** Service dashboard – A graphical representation of overall IT service … Continue reading

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